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Social beat solo when dealing with life’s challenges

The small things we say and do can make all the difference when seeking to make connections with others

Being noticed lifts your spirits and brighten your day. Worn down by the demands of life and the constant whirl of things to do, the simple things count. A smile exchanged with someone as you pass each other by in the street. It is maybe dropping a welcome card around to a new neighbour and perhaps allowing someone to step ahead of you at the queue. These are small but significant shared moments that ground you in the here and now. That connects you and build a sense of community.  

Sometimes the opportunity passes by. Often this is because of shyness or embarrassment. Then the vicious circle of awkwardness kicks in. Perhaps you worry about how you will come across. Maybe you want the occasion to be ‘perfect’. This instinct can unleash your inner critic and encourages unhelpful self-editing. Often this is accompanied by an internal dialogue that says, ‘don’t bother; it’s better not to risk rejection.’

Before you know it, the chance is lost to make a new connection. It is only human to want to say and do the right thing. Nobody wants to look foolish, so sometimes you do nothing or, worst, make a smart comment at another’s expense. So, how do you break the vicious circle of awkwardness? Back to the simple things: 

Be curious and non-judgmental about others. Banish your inner critic by focusing on the other person and demonstrate a genuine interest in them. This technique trains your brain to be more open and accepting of others. It will also help create a relaxed frame of mind so you can enjoy the experience.

Build rapport more rapidly by focusing on the other person’s interests. Witty words and dramatic gestures do not outweigh being attentive to the concerns and interests of others. The best conversationalists are those who listen fully and not jump in with a ‘better’ story.

Start with a simple acknowledgement. All it takes is a pleasant greeting or just a ‘thank you’ for a service rendered or a job well done. Try to remember someone’s name. Think about the words of Dale Carnegie, the famous writer and trainer who created courses to help with interpersonal skills: “A person’s name is to that person the sweetest and most important sound in any language.”

Banish multi-tasking when building personal connections. Don’t sabotage your efforts to develop relationships by multi-tasking in the other person’s presence. Show respect by giving them your whole attention. Put down your book or smartphone and look away from the television when you someone is talking to you. There’s no better way to express that you value another person. So, make eye contact and fully listen when someone speaks; it will make all the difference.

Sincere appreciation is always welcome. It is a gift to feel connected and share an experience of mutual discovery. Try for yourself: acknowledge and smile, take the time to listen and be fascinated by the issues and interests of another. You are now on your way to creating a virtuous circle of connection in business and life.

Beverly Landais PCC

Beverly Landais PCC

Certified Personal & Team Coach: enabling people to be at their resourceful best

We live in an ever-changing dynamic world. At best, this can be exhilarating and provide excellent opportunities for personal growth. At worst, it can be exhausting and stressful as you try to do it all, which can lead to the feeling that you are doing nothing well. Maybe you are in such a situation? Perhaps you have reached a point where you long to create the life that you want rather than the one that is happening? If so, I may be the right coach to support you. My purpose is simple. I work with people to help them be at their resourceful best. I bring all of my expertise to the service of my clients. My skill set includes 30 years of experience in business, including board level. As a Professional Certified Coach and Positive Psychology Practitioner, I can help you to think your options through, make better choices and do the things that promote wellbeing, bring personal as well as professional satisfaction and make you happy. I am particularly skilled in supporting those who are at a crossroads in their life. My coaching approach can help you gain a clear understanding of your values, motivators, drivers, strengths and consider the impact of blind spots – and what you can do to mitigate these. I work via video calls, by phone and email. Should you wish to arrange a 30-minute complimentary discovery session, please contact me via

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